About INFOhio

Structure & Governance

INFOhio is a division of the Management Council of the Ohio Education Computer Network (MCOECN). The MCOECN is governed by a Board of Trustees representing all 18 Information Technology Centers (ITCs). The Board provides direction for a wide variety of software applications. (See the Management Council organizational chart.)

The INFOhio Advisory Board (IAB) is a program board that provides input to the INFOhio Director on direction for delivering products and services designed to assist districts as they strive to improve student learning. The Board meets quarterly and is composed of 11 members representing school districts, education resource agencies, and ITCs.

Information Technology Centers (ITCs)

The OECN, through its 18 Information Technology Centers (ITCs), is the technical backbone for INFOhio services. Each ITC has at least one person who offers technical support and training for INFOhio’s library automation system and digital resources.

Browse ITC Information

INFOhio Users Council

The 40+ members of the INFOhio Users Council meet three times a year to assess INFOhio’s products and services. Primarily building-level library media specialists, the members of the Users Council provide insight into the most pressing student and teacher needs.


ICoaches (Integration Coaches) in INFOhio's ICoach Program provide onsite professional development to school faculty and staff to help them use technology, including INFOhio’s resources, in the classroom. Every State Support region in Ohio has at least one ICoach, usually attached to an ITC or ESC. In addition, many districts and some schools have their own District/Building ICoach, a person who completed the rigorous ICoach training program.

How We Deliver Services

INFOhio uses a shared services model to deliver all of our services.

Library Automation: Using the Ohio Education Computer Network (OECN) with the support of its Information Technology Centers (ITCs), we deliver library automation to 80 percent of the schools in Ohio. The ITCs contract with their member schools individually to provide automation licenses and Level 1 technical support, while at the same time working through the OECN as a whole to license the software, which saves school districts money over what they would pay individually for the same service.

Professional Development & Training: In addition to our staff, INFOhio relies on instructional specialists at statewide ITCs, Education Service Centers (ESCs), and Education Technology Centers (EdTechs) to provide local onsite training on specific INFOhio tools as well as broader education trends, such as incorporating technology in the classroom. The regional ICoaches provide hundreds of hours of in-person training each year.

In 2013, INFOhio developed a District/Building ICoach program for individual districts and buildings. Educators in Ohio schools complete online training necessary to become the resident expert in INFOhio tools and instructional technology. Currently, more than 300 District/Building ICoaches support their schools and districts by sharing strategies and best practices for using the newest technology and digital resources in the classroom.

Technical Support: The INFOhio Technical Support Team, based at the Allen County Educational Service Center in Lima, provides Level 2 statewide support for library automation and Level 1 statewide support for the INFOhio-licensed digital content and the INFOhio web tools. Technical Support Team members are instrumental in the development and maintenance of INFOhio websites and web tools and facilitate the delivery of INFOhio online services including Learn With INFOhio webinars.

Instructional Support: The INFOhio Instructional Support Team operates regionally, providing support that meets the individual needs of the five regions of the state: Northwest, Northeast, Southeast, Southwest, and Central. Instructional Support Team members are instrumental in the design and development of INFOhio websites and web tools, as well as INFOhio's many Professional Development & Training programs. The Instructional Support Team leads initiatives to integrate the use of INFOhio resources into classroom instruction and assists the INFOhio Technical Support Team in providing Level 1 statewide support for the INFOhio-licensed digital content and the INFOhio web tools.


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